Terms & Conditions

Welcome to ** Carpet Cleaning in Sanjose **! These Terms & Conditions outline the rules and regulations for using our carpet cleaning services and website. By accessing our website or booking a service, you agree to comply with these terms. If you disagree with any part, please refrain from using our services.

2. Definitions

• "Company" refers to [Your Business Name], located in San Jose, California.
• "Service" means professional carpet cleaning and related services.
• "User" or "Customer" refers to anyone accessing our website or booking our services.

3. Service Agreement

By scheduling a cleaning service, you acknowledge and agree to:

1. Provide accurate details about the property and cleaning needs.
2. Ensure access to the premises at the scheduled time.
3. Remove fragile or valuable items before the cleaning session.

4. Booking & Cancellations

4.1 Scheduling a Service

• Appointments can be made via our website, phone, or email.
• A confirmation email or message will be sent upon successful booking.

4.2 Cancellations & Rescheduling

• You may cancel or reschedule your booking at least 24 hours before the appointment.
• Late cancellations may incur a 50% service fee.
• No-shows or last-minute cancellations may be charged the full service amount.

5. Pricing & Payments

5.1 Service Rates

• Prices depend on the service type, carpet size, and additional treatments.
• A final quote will be provided before service confirmation.

5.2 Payment Terms

• We accept credit/debit cards, cash, and online payments.
• Full payment is required upon service completion unless otherwise agreed.
• Late payments may result in additional fees or service denial.

6. Satisfaction Guarantee

We strive for 100% customer satisfaction. If you are not satisfied:

1. Contact us within 24 hours of service completion.
2. We will arrange for a re-cleaning if necessary.
3. Refunds may be issued at our discretion.

7. Liability & Damages

• We take utmost care in handling your carpets and furniture.
• However, we are not liable for:
  • Pre-existing damage or wear and tear.
  • Discoloration due to previous chemical treatments.
  • Damage resulting from inaccurate customer-provided information.
• Any damage claims must be reported within 24 hours of service completion.

8. Customer Responsibilities

To ensure a smooth cleaning process, the customer should:

• Secure pets and children away from the cleaning area.
• Remove personal items, breakables, and valuables before service.
• Provide electricity and running water if required.

9. Use of Our Website

9.1 Content & Copyright

• All content on our website, including images, text, and logos, is owned by [Your Business Name] and may not be reproduced without permission.

9.2 Third-Party Links

• Our website may contain links to third-party websites for informational purposes.
• We do not endorse or take responsibility for the content of these external sites.

9.3 User Conduct

• Users must not:
  • Use our website for illegal activities.
  • Attempt to access restricted areas of the site.
  • Use automated bots to extract information.

10. Privacy Policy

We value your privacy. Please refer to our Privacy Policy for details on data collection, storage, and protection.

11. Force Majeure

We shall not be liable for service delays or failures due to natural disasters, severe weather, pandemics, power outages, or other uncontrollable events.

12. Termination of Services

We reserve the right to refuse or terminate services under the following conditions:

• Disrespectful or abusive behavior towards staff.
• Unreasonable cleaning demands.
• Safety hazards at the cleaning location.

13. Changes to Terms & Conditions

• We may update these terms at any time.
• Changes will be posted on our website and take effect immediately.
• Continued use of our services constitutes acceptance of the updated terms.

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By using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.